Most businesses have a vague idea that the reviews customers leave online have an impact. Some businesses really understand that reviews can make a massive difference in their bottom line. An even smaller number of businesses have been bitten by a bad review and are afraid of even bringing the subject up.
But, very few businesses know that there is a way to take charge of the review process, make it an integral part of your customer experience and reap nothing but rewards.
The data is clear – 7 out of 10 people will leave a review for you if you ask them to. If your business has a steady stream of happy customers, you ought to have a steady stream of great reviews, too.
This is the story of a business who embraced the review process and let it build a significant part of its business. Read more >>